Citi88 Terms and Conditions – Complete Guide for Platform Users

These Terms and Conditions ("Agreement") govern your use of the citi88 platform, including the website, mobile app, and all services provided by citi88 ("Platform"). This Agreement takes effect immediately upon registering an account or using any part of the Platform.

By accessing, registering for, or using the Platform, you acknowledge that you have read and fully understood these Terms and Conditions. If you do not agree with any part of this Agreement, you are advised not to continue using the Platform.

Citi88 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the current terms in effect.

To register and use the citi88 Platform, you must meet all of the following eligibility requirements without exception:

• Be at least 21 years old on the date of registration.
• Being resident in or accessing the Platform from a jurisdiction permitted under local laws.
• Has full legal capacity to enter into binding agreements.
• Never banned or suspended from using the citi88 Platform previously.
• Registering under your own name and not on behalf of another person.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and a valid email address. Any inaccurate information may result in account suspension or closure.

Identity Verification (KYC)

Citi88 implements a rigorous Know Your Customer (KYC) process as part of our commitment to fraud prevention and anti-money laundering. Before your first withdrawal is processed, you are required to submit the following identity verification documents:

• A valid copy of your Malaysian identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill no older than 3 months).
• Additional documents that may be requested by our compliance team.

Each individual is only permitted to own and use one (1) account only on the citi88 Platform. Holding multiple accounts under the same individual — whether in their own name or another's — is a violation of these Terms and will result in the immediate closure of all associated accounts.

Account Security and Confidentiality

You are solely responsible for keeping your username and password confidential. citi88 will not be liable for any losses arising from unauthorised use of your account due to your own failure to safeguard your login credentials.

If you suspect that your account has been accessed by an unauthorised party, you must notify our support team immediately. citi88 will take appropriate action to secure your account as soon as the report is received.

Account Transfer

Citi88 accounts are non-transferable. You are strictly prohibited from selling, transferring, or granting access to your account to any third party. Any attempt to transfer an account will result in immediate account closure.

Citi88 accepts deposits via multiple payment methods suited for Malaysian players. All transactions are processed in Malaysian Ringgit (MYR) with no hidden currency conversion fees.

Supported deposit methods include online bank transfers via FPX, Touch 'n Go eWallet, GrabPay, and direct transfers through major Malaysian banks. Each deposit is typically credited to your account within 1 to 3 minutes after the transaction is confirmed by the payment provider.

Third-Party Funds

You may only deposit funds from a financial account registered in your own name. Deposits made using accounts belonging to others, whether family members or acquaintances, are not permitted and may result in account suspension and further review by our compliance team.

Fund withdrawals from your citi88 account will be processed to the same financial account used as your deposit source. This is our anti-money laundering policy and cannot be waived.

Withdrawal processing times are as follows:

Citi88 reserves the right to request additional documents for verification purposes before approving any withdrawal request. This is a standard safeguard to ensure the security of your funds.

Citi88 offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to specific terms that will be stated in the details of each respective promotion.

Wagering Requirements

Unless otherwise stated, all bonuses credited to your account are subject to a minimum wagering requirement before the amount can be withdrawn as cash. The wagering requirement is typically expressed as a multiplier of the bonus amount received.

• The wagering requirement must be met within the specified timeframe for each promotion.
• Only eligible bets placed on specified games will count toward meeting the wagering requirement.
• Cancelled, refunded, or voided bets placed on excluded games will not be counted.
• Citi88 reserves the right to void bonuses and associated wins if promotional abuse is found to have occurred.

All games available on the citi88 Platform use a Random Number Generator (RNG) that has been independently verified by accredited international audit bodies. This ensures every game outcome is fully random and cannot be influenced by any party.

The Return to Player (RTP) rate for each game is as stated in that game's information. citi88 does not modify RTP values after a game is launched, and all RTP figures are accurate as set by the game provider.

Final Decision

The outcome of all games recorded on citi88's servers is final and binding. In the event of any discrepancy between what is displayed on your device and our server records, the server records shall be taken as the definitive result.

In the event of a technical disruption or system failure during an active game, citi88 reserves the right to void the round in question and return the wagered amount to the player's account. Wins recorded prior to the disruption will be credited as normal.

Use of the citi88 Platform is strictly limited to lawful entertainment purposes only. The following activities are strictly prohibited and will result in immediate account closure and legal action where applicable:

• Money Laundering: Using the Platform to process or conceal illegally obtained funds.
• Fraud and Manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the Platform system.
• Multiple Accounts: Registering or using more than one account with the intent to obtain bonuses or unfair advantages.
• Automated Software: Using bots, automated scripts, or third-party software to access or play on the Platform.
• Account Takeover: Accessing or attempting to access another player's account without authorization.
• Unauthorized Collusion: Colluding with other players in games that require free and independent competition.

The citi88 Platform is provided on an "as is" and "as available" basis. While we strive to ensure the Platform operates without interruption at all times, citi88 makes no guarantee that the service will always be available, error-free, or meet your specific requirements.

Citi88 shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Platform disruption or unavailability caused by maintenance, system updates, or factors beyond our control.
• Wagering losses incurred during normal use of the Platform.
• Decisions made based on information displayed on the Platform.
• Unauthorised access to your account resulting from your own negligence.

Under no circumstances shall citi88's maximum liability to you exceed the net deposit amount you have made in the 30 days prior to the claim being raised.

Citi88 reserves the right to suspend or close your account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Facilitating or endorsing fraudulent or illegal activity.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Requests from relevant authorities.
• At the player's own request for self-exclusion purposes.

Account Closure at Player Request

If you wish to close your own account, you may contact our support team via live chat. Any valid remaining balance will be returned to you once the verification process is complete, provided there are no active investigations on the account.

Citi88 reserves the right to amend, update, or improve these Terms and Conditions at any time. Amendments take effect immediately upon being published on this page, unless a different effective date is specifically stated.

For amendments involving material changes to player rights or responsibilities, citi88 will endeavour to provide at least 7 days' advance notice before the changes take effect, via registered email or in-platform notification. Continued use of the Platform after the amendment effective date constitutes your acceptance of the revised terms.

If you have any dispute regarding your account, a transaction, or a game outcome, the following steps must be followed in order:

1. Contact Customer Support: Report your dispute to the citi88 support team via live chat within 30 days of the incident. Include full details such as the transaction number and screenshots where available.
2. Compliance Team Review: If a dispute cannot be resolved at the customer support level, the case will be referred to our compliance team for further review within 14 working days.
3. Final Decision: Decisions made by the citi88 compliance team after a thorough investigation are final and binding on both parties.